Terms of use
1. About these terms
Welcome to the Mindkit website at www.mindkit.com.au (the “Website”). These Terms of Use (“Terms”) explain how you can use our Website and any linked pages, forms, downloads, or tools provided by Mindkit Psychology Pty Ltd (ABN 99 687 719 473) (“we”, “us”, or “Mindkit”).
By accessing and using our Website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use the Website.
2. Who we are and how to reach us
We are a psychology practice located in Carlton and Brunswick, Victoria, also providing telehealth services across Australia.
- General enquiries: (03) 7003 2743 or hello@mindkit.com.au
- Feedback or concerns: feedback@mindkit.com.au
Our current clinic days and appointment availability are listed on our Bookings and Contact pages and may be updated from time to time.
3. Not medical advice
The content on our website is for general informational and educational purposes only. It is not a substitute for professional medical, psychological, or healthcare advice, diagnosis, or treatment. Your use of this website does not create a psychologist-client relationship between you and Mindkit.
Always seek the advice of a qualified health professional with any questions you may have regarding a medical or mental health condition. Never disregard professional advice or delay in seeking it because of something you have read on this Website.
If you are in crisis: This website is not a crisis service and is not monitored 24/7. If you are in Australia and need urgent support, please contact:
- Emergency Services: 000
- Lifeline: 13 11 14
- Suicide Call Back Service: 1300 659 467
- Beyond Blue: 1300 22 4636
4. Who can use our website
This website is intended for users located in Australia. If you are accessing it from another country, you are responsible for complying with your local laws. Age and eligibility requirements for our clinical services are outlined in our Privacy Policy.
5. Your responsibilities when using our website
You agree to use our Website only for lawful purposes. You must not:
- Interfere with or disrupt the website, its servers, or networks.
- Attempt to gain unauthorised access to any part of our systems.
- Use any automated system to scrape or harvest data from the Website.
- Upload or transmit any malicious code, virus, or harmful material.
- Post any content that is unlawful, defamatory, misleading, harassing, or infringes on the rights of others.
We reserve the right to suspend or terminate your access to the website if we reasonably believe you have breached these Terms.
6. Booking appointments
Our website features a tool for booking appointments. These clinical services are governed by separate terms.
- 6.1 Clinical service terms: All clinical appointments are subject to our Booking & Service Terms. These terms cover intake, consent, fees, cancellations, and telehealth requirements. In the event of a conflict between these Website Terms and the Booking & Service Terms, the Booking & Service Terms will prevail for all clinical services.
- 6.2 Intake and reminders: Our system will send you intake forms and appointment reminders. It is your responsibility to ensure your contact details are accurate.
- 6.3 Telehealth: For telehealth appointments, you must ensure you are in a private space with a stable internet connection. To protect privacy, recording sessions is strictly prohibited without our prior written consent.
8. Digital products and resources
- 8.1 Payments: We may offer digital products (e.g., PDFs, webinars). Payments are processed via third-party providers like Stripe. All prices are in AUD and inclusive of GST where applicable.
- 8.2 Delivery: Digital products are delivered via a secure, time-limited download link.
- 8.3 Licence to use: Unless otherwise stated, digital products are licensed for your personal, non-commercial use only. You may not share, resell, or republish them without our written permission.
- 8.4 Refunds: Refunds for digital products are provided only as required under the Australian Consumer Law.
9. Privacy and data security
We are committed to protecting your privacy as detailed in our Privacy Policy. While we use reasonable security measures, please be aware that no method of transmission over the internet is 100% secure. We advise against sending sensitive personal health information through general website contact forms or email.
10. Cookies and analytics
Our Website uses cookies and analytics tools to improve user experience and site performance. By using the Website, you consent to our use of cookies as described in our Privacy Policy. You can manage cookie preferences through your browser settings.
11. Third-party links and services
Our Website may contain links to third-party websites or services (e.g., booking platforms, payment gateways). We do not control and are not responsible for the content, privacy policies, or practices of any third-party services. Your use of such services is at your own risk.
12. Intellectual property
All content on this website, including text, graphics, logos, and images, is the property of Mindkit or our licensors and is protected by copyright law. You may view the content for personal, non-commercial use, but you may not reproduce, modify, or distribute it without our prior written consent.
13. Disclaimer of warranties and limitation of liability
Nothing in these terms excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law.
To the maximum extent permitted by law, the website is provided on an “as is” and “as available” basis, and we exclude all warranties not expressly stated in these Terms. Our liability for any breach of a condition or warranty that cannot be excluded is limited to either supplying the services again or paying the cost of having the services supplied again.
We are not liable for any indirect or consequential loss, including loss of profits, data, or opportunity, arising from your use of the Website.
14. Indemnity
You agree to indemnify and hold harmless Mindkit and its directors, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses arising out of your breach of these Terms or your use of the website.
15. General provisions
- 15.1 Governing law: These Terms are governed by the laws of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia.
- 15.2 Severability: If any provision of these Terms is found to be invalid or unenforceable, that provision will be severed, and the remaining provisions will continue in full force and effect.
- 15.3 Updates to terms: We may update these Terms at any time. Changes will be effective immediately upon posting to this page. Your continued use of the Website constitutes your acceptance of the revised Terms.
16. Contact us
If you have any questions about these Terms, please contact us at hello@mindkit.com.au.
Last updated: 07/01/2026