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CONTACT

Ask us a question

Not sure which service you need, or whether we are the right place? Send us a short message and we will come back to you.

SEND US A QUESTION

Send us a message

If you are not ready to book, or you are not sure which service you need, send us a short message and we will come back to you.

If you need support now

If you are in crisis, or you need help before you hear back from us, please do not wait. These services are free and available around the clock.

LIFELINE

13 11 14

13YARN

13 92 76

EMERGENCY
000
WHAT HAPPENS NEXT
After you send it
1
You send your message
Tell us roughly what you are looking for. You do not need to explain everything up front.
2
Someone reads it
Your message goes to the practice inbox and is read by a person, not an automated system.
3
We come back to you

We will come back to you within one business day. We will let you know whether we are the right place for what you need and what happens next.

THE ADMINISTRATIVE TEAM
The people who answer
Our administrative team has training in neurodiversity-affirming administrative practices.
You do not need to know which service you need, use clinical language or have all your information organised before you contact us.
Amy is usually the person who responds to new enquiries and general emails. You can write to her at hello@mindkit.com.au.
Your email can be long, brief, sent in fragments or begin with ‘I am not sure how to explain this.’ That is completely fine.

If an adjustment would make it easier to contact Mindkit, complete the booking process or prepare for an appointment, please tell Amy or Carla.

More about the administrative team
PRACTICAL DETAILS
Good to know
Fees and rebates
Fees vary by service and by clinician. The full list, including what you can claim back with a Medicare referral, is on the Fees, Rebates and Funding page.
Telehealth

Most appointments can be held by video if that suits you better. Choose the telehealth option when you book and a link will come with your confirmation.

Changing or cancelling

You can change or cancel your appointment from the link in your confirmation email. Please give us as much notice as you can so the time can go to someone else.

Ready to book?

If you already know what you are after, you can book straight into the diary.
MAKE AN APPOINTMENT BOOK A FREE 15-MINUTE CONSULT

Your enquiry has been sent

We will read what you have told us and send you information about the assessment that fits your enquiry, including the current fee, what the assessment involves and what is needed before booking. If more than one option could reasonably fit, we will explain the difference between them. You will hear from us within one business day.

If you would rather talk it through first, a free 15-minute consult is available. It is optional.

BOOK A FREE 15-MINUTE CONSULT