ONGOING SUPPORT

Support Work

Practical support for getting things started, organised and finished. Executive function coaching works on the systems, strategies and external supports that make everyday tasks more manageable.

Phoebe is currently unavailable. Executive function coaching with a Mindkit psychologist remains available.

Weekday daytime

$73.58

Per hour. Privately funded support adds GST ($80.94).

Session length

1 to 4 hours

Preparation time is charged at the same hourly rate.

FORMAT

Remote support Australia-wide. In-person support in Melbourne by arrangement.

AT A GLANCE

Who is it for?

Teenagers and adults who need practical help with everyday tasks, organisation or getting things done.

How long is a session?

Sessions are 1 to 4 hours. Support can be booked once or used regularly.

Where does it happen?

Remote support Australia-wide, with in-person support available in Melbourne by arrangement.

Do I need a psychologist?

No psychologist or referral is required. Use Support Work alongside therapy or on its own.

What does it cost?

$73.58 per hour on weekdays, NDIS-funded or private. Privately funded support adds GST.

Is there a Medicare rebate?

Support Work does not attract a Medicare rebate.

Is Support Work the right service for me?

Support Work is for the practical parts of everyday life that can become difficult when executive functioning, energy, disability or competing demands make it hard to start or finish the things you mean to do.

 

Support Work does not need to have a therapeutic goal. A session might involve sorting email, filling in a form, booking an appointment, preparing meals or finally doing a task that has been sitting on the list for months.

YOU DO NOT NEED A FORMAL AUTISM OR ADHD ASSESSMENT

Self-identified and questioning neurodivergent people are welcome. You do not need documentation to be taken seriously here.

Is Executive Function Coaching the right service for me?

You do not need to be failing at everything to benefit from executive function coaching. Many people arrive because they can do complex work, care for other people or solve difficult problems, while relatively ordinary tasks keep consuming disproportionate time and energy.

Coaching may be useful when the difficulty is less about knowing what to do and more about reliably doing it. That can include getting started, deciding what comes first, remembering the plan once the day changes, building routines that survive a disrupted week, or finishing tasks after the interesting part is over.

A formal Autism or ADHD assessment is not required. Coaching can also sit alongside therapy when practical executive-function work and psychological work both matter.

YOU DO NOT NEED A FORMAL AUTISM OR ADHD ASSESSMENT

Self-identified and questioning neurodivergent people are welcome. You do not need documentation to be taken seriously here.

What can Support Work help with?

What you work on will depend on what is getting in the way in your own week.

What you work on will depend on what is getting in the way in your own week.

Admin, calls and appointments

  • Life admin and paperwork: sorting email, completing forms, organising documents, keeping track of appointments, or working through NDIS and Centrelink paperwork
  • Phone calls and appointments: preparing for a call, making it together, attending an appointment with support where appropriate, keeping track of what was agreed, or organising what needs to happen afterwards.

Starting, and keeping going

  • Task initiation and body doubling: having another person there while you begin, sustain or complete something that repeatedly gets postponed when you are doing it alone
  • Routines and organisation: setting up practical systems for recurring tasks, organising study or schoolwork, planning the sequence of a task, or making an existing system easier to use.

Home, community and one-off projects

  • Home and everyday tasks such as meal preparation, basic household organisation or shopping
  • Community activities: getting to an appointment or activity, managing the practical steps involved, or having support while you participate
  • Projects and one-off tasks: working alongside you while you organise, prepare or finish something that has become too large or complicated to complete alone.

If a task keeps getting put off, that is a good place to start.

How does Support Work work?

Each session is planned around what you need to get done.

Tell us what you need help doing

You can enquire directly, or use a free 15-minute telehealth consult if you are unsure whether Support Work, Therapy Assistant or coaching is the better fit.

We agree on the task, format and length

Sessions can be remote or, where available, in person in Melbourne. You can book support for a particular task or arrange regular sessions.

You do the task with support

The support worker can provide body doubling, prompting, practical organisation, assistance with calls or paperwork, or help with the physical steps involved in an everyday task.

Support changes from day to day

Some days you may need the sequence broken down and kept visible. On another day, it may help most to have someone there while you work.

How does Support Work work?

Each session is planned around what you need to get done.

Tell us what you need help doing

You can enquire directly, or use a free 15-minute telehealth consult if you are unsure whether Support Work, Therapy Assistant or coaching is the better fit.

We agree on the task, format and length

Sessions can be remote or, where available, in person in Melbourne. You can book support for a particular task or arrange regular sessions.

You do the task with support

The support worker can provide body doubling, prompting, practical organisation, assistance with calls or paperwork, or help with the physical steps involved in an everyday task.

Support changes from day to day

Some days you may need the sequence broken down and kept visible. On another day, it may help most to have someone there while you work.

What are the sessions like?

Each session focuses on what you need to get done.

Working through something concrete

You might complete forms, gather documents, make a phone call or organise an appointment together. The aim is to get the task done, or further along, during the session.

Body doubling

If you know what to do but need help starting or continuing, your support worker can provide prompts, keep track of the steps or work quietly alongside you.

Adjustments during sessions

Remote sessions suit tasks completed online or by phone, and in-person support is available in Melbourne. You can keep your camera off when it is not needed for the task, move around, use fidgets and take breaks. Let us know what works best for you.

YOUR SUPPORT WORKER

Therapy Assistant and Support Worker

Matt works with you directly in your sessions. He helps with the practical side of everyday tasks, and each session is shaped by what you need, not by a clinical treatment plan.

How is Support Work different from Therapy Assistant or Executive Function Coaching?

All three can involve practical help. Which service you need depends on what the support is for.

All three can involve practical help. Which service you need depends on what the support is for.

Therapy Assistant

Therapy Assistant support is connected to therapy with a Mindkit psychologist. The Therapy Assistant works under the psychologist’s supervision and helps put strategies or therapeutic work from your sessions into practice between appointments. If you need someone to sit with you while you sort your inbox, help organise appointments or complete paperwork, that may fit Support Work. If your psychologist has developed a specific strategy with you and you need assistance practising it between sessions, Therapy Assistant support may be the better fit.

Executive Function Coaching

Coaching focuses on developing systems and strategies. Support Work is more direct: the support worker helps you do the task. If your inbox is the problem, coaching might help you design an email system that suits how you process information, while Support Work might involve opening the inbox together and working through the emails together. You can use either service on its own, or use them together when both the system and the practical implementation need attention.

Fees for Support Work

Support Work is offered on weekdays during the day. One rate applies to everyone: the current national NDIS Disability Support Worker Level 1 weekday daytime rate. Any preparation time is charged at the same hourly rate. NDIS-funded support is GST-free. Privately funded support attracts GST, so the private rate is the same rate plus 10 per cent. Sessions are 1 to 4 hours.

Weekday daytime

$73.58

Per hour, NDIS-funded or privately funded. Privately funded support is $80.94 per hour including GST.

BOOKING, CANCELLATIONS AND TRAVEL

In-person Support Work in Melbourne is arranged in advance. Any travel time or transport cost is agreed before booking. Two business days’ notice is required for cancellations. If less notice is given, the full booked fee is charged.

NDIS AND MEDICARE

Support Work is available to self-managed and plan-managed NDIS participants where the support is disability-related and fits the participant’s plan and funding. The applicable support item depends on what the worker is helping with, for example assistance with everyday activities or community participation. Support Work does not attract a Medicare rebate. If you want practical support connected to your therapy, Therapy Assistant may suit you better.

Support Work FAQ

Yes. Support Work is a standalone service and does not need to be directed by a Mindkit psychologist. You can use it while seeing an external psychologist or another clinician.

No. Executive functioning can be difficult for many reasons. Mindkit psychologists can work with Autistic and ADHD adults and teenagers, and Phoebe’s coaching is focused on ADHD adults.

Yes. Support Work can be used for a one-off task or booked regularly. A single session might be used for paperwork, appointment preparation, an overdue phone call, organising a practical problem or body doubling while you finish something.

Sessions are 1 to 4 hours. Any preparation time is charged at the same hourly rate.

Yes. Remote support is available Australia-wide for tasks that can be completed online or by phone, including forms, email, calls, planning and body doubling.

Yes, where available. In-person support can be arranged in Melbourne for practical tasks or community activities. Travel arrangements and any cost are agreed before the booking.

Yes, where this fits the support you need and the appointment allows another person to attend. The worker can help you prepare, keep track of information and organise follow-up tasks afterwards.

They can work through forms with you, organise documents and help with the practical parts of completing or submitting them. Sections that require a clinician, authorised professional or your own declaration must still be completed by the appropriate person.

Yes. Body doubling is one of the practical ways Support Work can be used when having another person present makes beginning, continuing or finishing a task easier.

Yes, for self-managed and plan-managed participants where the task is disability-related and the support is appropriate to the participant’s plan and funding. The support item used depends on the activity being provided.

NDIS funding is for disability-related supports. Ordinary business operating tasks and business administration are not billed to an NDIS plan.

No. Support Work provides practical assistance with everyday tasks. Support Coordination is a different NDIS service concerned with understanding and implementing a participant’s plan, connecting services and coordinating supports.

You do not need to work that out before contacting us. A free 15-minute telehealth consult can be used to explain what you are trying to get done and which service fits it best.

No formal Autism or ADHD assessment is required to use Support Work.

You also do not need to be receiving psychological therapy. Support Work can be used on its own, alongside therapy at Mindkit, or while you are working with an external psychologist or another treating professional.

You also do not need to be receiving psychological therapy. Support Work can be used on its own, alongside therapy at Mindkit, or while you are working with an external psychologist or another treating professional.

The service is broader than Autism and ADHD. What matters is whether practical help would make everyday tasks more manageable because of disability, executive-functioning difficulties, fluctuating capacity or another barrier to completing them independently.

Sessions can be organised around how you communicate and what makes the task easier.


Remote sessions can be used for paperwork, email, phone calls, planning, body doubling and other tasks that do not require the worker to be physically present.


You can send the task, form, list or relevant information beforehand if that makes starting easier.


During remote support, the camera is only used when it helps with the task.


You can use written notes, scripts, checklists, timers or whatever system helps you keep track of the task.


The worker can slow the task down, break it into smaller steps or reduce verbal prompting when too much input makes it harder to think.


In-person support can be arranged in Melbourne where available, including for practical tasks or community activities that need somebody physically present.


If there is something else that would make the support more usable, tell us when you enquire and we will work out whether it can be arranged.

Support Work is practical disability support. It is not psychological therapy, medical care, emergency support or a replacement for a clinician or support coordinator where professional judgement is required.

A support worker can help you prepare for an appointment, organise information, work through a form or make a phone call. They cannot provide a psychological opinion, complete a clinician-only section of a form, change a treatment plan or make a professional decision on somebody else’s behalf.

For NDIS-funded sessions, the task also needs to be a disability-related support that fits the participant’s plan and funding. Business operating tasks and ordinary business administration are not billed to an NDIS plan.

No. Support Work does not attract a Medicare rebate.

Ready to start?

Support Work can be used for the practical tasks that keep getting stuck, from paperwork and appointments to routines, body doubling and community activities. You can book support for a specific task or use it regularly.

If you are unsure whether Support Work, Therapy Assistance or coaching fits what you need, book a free 15-minute telehealth consult and tell us what you are trying to get done.