Carla Ferlaino
Practice Manager
Carla is the Practice Manager at Mindkit Psychology, keeping the wheels of the practice running smoothly. With over 20 years of experience in healthcare management, she brings a steady, knowledgeable, and caring approach to the daily operations of the practice.
What Carla does
Carla oversees the operational heart of Mindkit Psychology, managing client scheduling, administrative processes, and the day-to-day logistics that keep the practice running efficiently. She ensures appointments flow smoothly, systems work seamlessly, and you have the support you need.
Her approach combines strong organisational skills with genuine care for the Mindkit community. She excels at streamlining operations while maintaining the human touch that makes healthcare feel less clinical and more compassionate. Whether you’re booking your first appointment or have questions about the practice, Carla is here to help.
As someone who values both efficiency and kindness, Carla brings a neurodivergent-affirming perspective to practice management, ensuring that Mindkit’s administrative processes are accessible, flexible, and welcoming to all.
Background & experience
Carla has over 20 years of experience in the healthcare industry, with a strong background in healthcare management and practice operations.
Throughout her career, she has worked across a range of healthcare specialties, including psychiatry, general medicine, pharmacology, and dialysis. This broad experience has given her a deep understanding of clinical environments, patient care processes, and the importance of reliable administrative support in a busy healthcare setting.
At Mindkit, Carla brings this experience together to support the smooth running of the practice and help maintain a professional, welcoming, and well-organised environment for clients and clinicians.
How Carla supports you
While Carla works behind the scenes rather than in client-facing sessions, her role is essential to your experience at Mindkit:
- Scheduling & coordination: She manages appointment bookings, helps coordinate between clinicians and clients, and ensures scheduling runs smoothly across the practice.
- Administrative support: From handling enquiries to managing practice logistics, Carla ensures the administrative side of your care is seamless and stress-free.
- Practice operations: She keeps systems running efficiently, implements improvements to enhance client experience, and maintains the welcoming atmosphere that makes Mindkit feel different from a typical clinical setting.
If you have questions about appointments, administrative matters, or anything else related to the practice, Carla is your go-to person. You can reach her via the Contact Us form.